Frequently Asked Questions
Everything you need to know about our premium home appliances.
What is the standard delivery timeframe for large appliances?
Most large appliances are delivered within 5-7 business days. Our specialized logistics team will contact you 24 hours in advance to schedule a specific delivery window.
Do you offer professional installation services?
Yes, we offer professional installation for ovens, hobs, and dishwashers. You can select the 'Installation Service' option at checkout for an additional fee.
What kind of warranty comes with Kaiser products?
All Kaiser appliances come with a comprehensive 2-year manufacturer's warranty covering parts and labor. Extended warranty plans are also available for purchase.
What is your return policy if I change my mind?
We offer a 30-day return policy for unused appliances in their original packaging. Please note that a restocking fee may apply for items that have been unsealed or installed.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking link and a unique reference number to monitor your shipment in real-time.
Are your appliances energy efficient?
Absolutely. Kaiser Appliances prioritizes sustainability, and the majority of our range carries an A+ or higher energy efficiency rating to help reduce your utility bills.